Key skills for Effective Conflict Resolution – 90 mins
Overview:
This 90 minute interactive employee conflict resolution workshop is designed to strengthen workplace relationships, improve communication, and resolve conflict constructively. Participants learn practical tools to minimise tension, express needs respectfully, and engage with empathy all key skills for dealing with difficult conversations at work.
This training can be adapted to suit teams, leaders and management. Workplace communication and conflict training supports better decision-making, stronger collaboration, and improved customer interactions. Tailored to your team’s environment, the course also meets WHS legislative requirements and includes ongoing resources for lasting impact.
Topics covered:
- How to improve communication and build healthy relationships
- Strategies to reduce and resolve conflict peacefully
- Expressing needs clearly (requests vs demands)
- Understanding and practicing empathy
- Navigating feelings, needs, and challenging conversation
Conflict Resolution Training benefits:
- Broaden employee perspective and understanding
- Improve communication and problem solving
- Reduce conflict and workplace tension
- Increase business profit
- Improve customer relations and brand imagine
- Boost teamwork, morale, and productivity
- Meet WHS Legislation requirements
Inclusions:
- Confidential pre course interview to tailor content
- Post course survey (providing invaluable feedback from workers)
- Post course report providing feedback and recommendations
- Certificate of course delivery and attendance record as evidence
- Downloadable Workplace ‘AHA’ Action plan
Participants will receive:
- Communication and conflict resolution strategy guide
- 4-week email series to review and encourage practice
Delivery format:
- Face to face delivery
- 90 minute program
- Interactive learning, an impactful learning style
- Provide skills & strategies that can be implemented today
- Relaxed and engaging training style
Compatible Programs:
These short programs are ideal to mix and match to create the perfect workplace training for your team. Perfect as a workshop to your annual First Aid or CPR refresher — bundle and save!
Self Care Strategies Training – 60 minutes
Mental Health Awareness Training – 60 minutes
Book a date and we will do the rest! Unsure where to start? Reach out, and we’ll guide you to the best options for your workplace training needs.
