Why Modern Learning Needs to Change (or Sink)

Traditional workplace training can feel like trying to drink from a firehose too much information, too quickly, and not enough time to absorb it. That might explain why so many employees walk out of full day courses remembering little more than what was served for lunch.

According to the Ebbinghaus Forgetting Curve, people forget up to 70% of new information within 24 hours without reinforcement. No wonder training retention rates are so low.

Enter the microlearning revolution: short, sharp, and focused training designed for how people actually learn in 2025. F.A.S.T. Training Australia, winner of Best Business Support Services at the 2025 Ipswich Chamber of Commerce Awards, leads this shift with practical, time smart CPR, first aid, and mental health training built for today’s teams.

We’ve helped over 40,000 students across 480+ Brisbane and South East Queensland organisations master life saving skills without the time waste.

What Is Microlearning? (And Why Your Team Will Actually Remember It)

Think of microlearning as the focused alternative to marathon training sessions. Instead of dragging your team through a three hour presentation, microlearning breaks content into digestible chunks each one focused on a single outcome or skill.

For example:

45 minute practical CPR training for staff that achieves 95% competency rates compared to 70% in traditional half day courses.

60 minute mental health training for employees sessions that address real workplace stressors with evidence based strategies.

90 minute psychological safety modules delivered in formats that fit your team’s schedule.

These formats aren’t just convenient, they’re proven. The Journal of Applied Psychology reports that short bursts of learning can improve retention by up to 20%. Even big names like Google and IBM are using this strategy to drive engagement and performance.

Attention Fatigue Is Real (But Beatable)

Between Slack pings, emails, and back to back meetings, your team is running on cognitive fumes. Attention fatigue is the natural result and it’s the biggest reason traditional training falls flat.

That’s why F.A.S.T. Training Australia offers solutions designed to cut through the noise. Whether it’s bite sized mental health training for employees or quick, impactful safety refreshers, our microlearning approach makes learning stick without disrupting your operations.

We also help businesses meet their obligations with workplace safety and compliance training delivered in a way that’s clear, relevant, and actually remembered.

Focus on One Goal at a Time

You wouldn’t try to teach ten different skills in one overwhelming session. So why do we overload staff with bloated training days covering unrelated topics?

Our sessions focus on one goal at a time. That might be:

• Life saving skills in a fast paced workplace safety and compliance training course
• Morale boosting wellbeing sessions that address specific team challenges
• Micro modules tailored to real world risks in your industry

This single focus method helps teams retain what matters most and apply it confidently when it counts.

Award Winning Training Built for Brisbane Teams

F.A.S.T. Training Australia isn’t just another training provider. We’re a locally owned, nationally recognised RTO that’s trained over 40,000 students across 480+ Brisbane and South East Queensland organisations. Our recent recognition as Best Business Support Services at the 2025 Ipswich Chamber of Commerce Awards reflects our commitment to practical, efficient training that respects your time and budget.

Our trainers bring real world experience, our content is evidence based, and our delivery formats are designed for how busy teams actually operate. Whether you’re a school managing staff compliance, a corporate team juggling deadlines, or an organisation building a safety culture, we understand your challenges because we’re local.

Real Results: Training That Saves Time and Improves Outcomes

One Brisbane based school needed compliant first aid training for 45 staff without losing valuable teaching days. Our microlearning approach delivered:

✓ 45 min practical CPR class and 90 min full First Aid class instead of full day training
✓ 100% compliance achieved with minimal disruption
✓ Zero impact on student services
✓ Significant cost savings in relief staff expenses

When training is built for how your people actually learn, you get real results:

• Fewer incidents thanks to clear, memorable emergency response training
• Happier teams through practical mental health training for employees that addresses real workplace stressors
• Greater staff retention as people feel seen, safe, and supported
• Compliance without the headache using streamlined, efficient delivery

If your team has ever left a course unsure of what they just learned, it’s time to rethink your approach.

Learning on Their Terms: Flexibility Is Key

With hybrid work now the norm, flexible training isn’t just convenient it’s essential for keeping teams engaged, accountable, and consistently upskilled.

Our training comes in formats to suit every team:

• Onsite sessions delivered at your workplace for hands on, face to face learning
• Online modules for remote learners or geographically dispersed teams
• Blended options combining online theory with practical onsite assessment

Whether you’re booking a safety refresher or building a comprehensive wellbeing program, we make it seamless to roll out.

The post Workplace Training Brisbane Teams Actually Remember appeared first on FAST Training Australia.

The Silly Season’s all fun and games until someone falls off a ladder, scorches the Christmas roast, or sets off a drone disaster. Keep your holidays merry and injury free with these cheeky, practical safety tips from the experts at F.A.S.T. Training Australia.

Once upon a time, the biggest holiday hazard was eating too many mince pies. But in 2025? We’ve added drones, smart lights, outdoor fire pits, and “smart” BBQs that still manage to burn the sausages.

If you want your festive season to feature mistletoe and laughter (not a trip to the emergency room), buckle up  this guide is your friendly reminder that safety doesn’t take holidays.

Top Safety Tips to Not Ruin the Holidays

1. Ladder Follies: Because gravity doesn’t negotiate

Still climbing rickety ladders to hang fairy lights when drones exist? Classic. But if you’re going up, do it right:

• Use a stable ladder — not the old esky, not a chair, not a stack of wrapping paper boxes.

• Get a spotter (someone who cares if you survive).

• Don’t overreach or stretch like you’re auditioning for Cirque du Soleil.

• And yes avoid climbing if the eggnog’s been flowing.

According to Safe Work Australia, ladder-related injuries spike during the holiday period. Plan your decorations like a pro, not a stunt double.

2. Fire Pits & Outdoor Heaters: Romantic… until your eyebrows go missing

Nothing says “festive vibes” like a fire pit  until your cousin Gary turns it into a flamethrower.

• Keep fire pits away from fences, fairy lights, and synthetic costumes.

• Always have water or an extinguisher nearby (real, not decorative).

• Never leave fires unattended.

• Let ashes cool before disposal yes, even if you’re “just popping out.”

Check your local fire restrictions — they change faster than holiday moods!

3. Drone Disasters & Decoration Drama

Drones are great for aerial selfies, but less great when they kamikaze into the neighbor’s pool.

• Don’t overload them with ornaments they’re not Santa’s sleigh.

• Keep a safe distance from people, pets, and property.

• Know your local flight restrictions (CASA rules apply even to Christmas elves).

4. Kitchen Chaos: Because chefs shouldn’t double as firefighters

The kitchen is the heart of the home until it catches fire.

• Keep tea towels, wrapping paper, and packaging away from stovetops.

• Don’t multitask with alcohol and open flames  that’s a recipe for regret.

• Use timers for cooking (your roast deserves better than charcoal).

• Delegate tasks every kitchen needs a calm captain, not a one-person circus.

For peace of mind, brush up on your first aid skills before the big cook-up. A quick response can make all the difference.

5. Booze & Bonhomie: Where “spirits” can go wrong

’Tis the season to be merry  not reckless.

• Know your limits. The jollier you feel, the clumsier you become.

• Plan your trip home before the party starts.

• Avoid mixing alcohol with power tools, fireworks, or emotional karaoke.

6. Kid Chaos & Toy Troubles

Kids are adorable bundles of joy… until they discover gravity, batteries, and chaos.

• Choose age appropriate toys (hoverboards and toddlers don’t mix).

• Keep spare batteries and choking hazards out of reach.

• Declutter walkways stepping on a rogue Lego is not a rite of passage.

7. Health & Hygiene: Stay Festive, Not Infectious

2025 may not be about lockdowns, but germs still RSVP to parties.

• Wash or sanitise hands regularly.

• Ventilate indoor gatherings fresh air is your friend.

• Feeling sick? Skip the party. Santa forgives, viruses don’t.

Your 2025 Silly Season Safety Checklist

Ladder stable, spotter ready
Fire pit clear zone established
Kitchen safe (no flammable clutter)
First aid kit stocked
Batteries checked and stored safely
Plan for sober drivers / safe rides
Hand sanitiser handy and used

Keep It Safe, Keep It Silly

The best holiday stories are the ones you remember not the ones involving paramedics and melted fairy lights.

At Fast Training Australia, we love a laugh, but we take safety seriously.
Before the festivities begin, make sure you and your team are ready for anything from BBQ burns to basic first aid.

Explore our accredited First Aid and Workplace Safety Courses to stay smart, safe, and just the right amount of silly this season.

About Fast Training Australia

Fast Training Australia delivers nationally recognised first aid and workplace safety training across Australia. Whether you’re preparing for the Silly Season or just want to be the calmest person in a crisis, our trainers have you covered  with skill, experience, and a few jokes.  Is it time to learn first aid safety at home.  Get trained by an award winning team and company.

Stay safe and have fun this holiday season

Sarah and the F.A.S.T. Team x

Relevant courses:

First Aid inc CPR

HLTFSE001 Basic Food Safety Practices

Food Safety

The post Don’t Be a Party Pooper: Survive the 2025 Silly Season Intact appeared first on FAST Training Australia.

Picture this: 400 local business owners in one room. Fancy outfits. Even fancier speeches. And us, trying not to trip on stage.

We won Best Business Support Services at the Ipswich Chamber of Commerce Awards. And honestly… we’re still buzzing.

But here’s the thing. . . this award isn’t about us looking good in a suit (though we scrub up ok). It’s about every Brisbane and Ipswich business that’s trusted us with their workplace first aid training. Every student who’s sat through our training and actually remembered what to do in an emergency. Every organiser who’s told us, “That was the easiest training we’ve ever booked.”

So What Actually Makes Training ‘Award-Winning’?

Great question. Let’s break it down.

We Banned Boring Stories (Seriously)

You know those first aid courses where the trainer tells twenty minute stories about their cousin’s friend’s neighbour? Yeah, we don’t do that.

Our promise is simple: “No boring stories – guaranteed.”

Instead, we focus on what matters. Real world scenarios. Practical tips you’ll actually use. Training that sticks because it’s relevant, not because you’re desperately trying to stay awake.

One reviewer said it perfectly: “Best CPR training I have ever received. Very real, engaging and memorable.”

That’s not by accident. That’s by design.

Stress-Free Planning (Because You’ve Got Enough on Your Plate)

Here’s what we hear all the time: “Training is important, but organising CPR refresher training is a nightmare.”

We get it. You’re juggling compliance requirements, staff schedules, budget approvals, and someone’s definitely going to call in sick on training day.

So we made it simple:

• Book a date
• We handle the rest
• Certificates delivered same day (usually)
• Done

No back and forth emails. No confusing paperwork. No surprises.

We bring award winning first aid training to workplaces across Brisbane, Ipswich, and Toowoomba. Our Training Portal means you can manage compliance without needing a PhD in spreadsheets. And our flexible delivery options? Whether you need onsite training in Ipswich, public classes in Brisbane, or online courses for remote teams we’ve got you covered.

350+ Local Businesses Can’t All Be Wrong

Look, we’re not saying we’re perfect. But when 350+ local businesses keep coming back, we must be doing something right.

Schools trust us with their staff and students and businesses book us year after year. Even businesses who “tried that other provider once” end up finding us.

Why?

Because we understand local workplace needs. We know the compliance requirements inside out. And we actually care about making your life easier.

Plus, we’re locals. Based right here in the community we serve. When you call us, you’re talking to someone who knows exactly what you’re dealing with.

We’re Excited About This Award – So Let’s Celebrate Together!

Winning this award has us buzzing. And we want to share that with you.

Whether you’re a loyal client who’s been with us for years or a business that’s been meaning to give us a try, we’ve got something for you.

DEALS FOR WORKPLACE TRAINING

Free First Aid for Stress Workshop

Book your next CPR or First Aid course and receive our 30-minute First Aid for Stress session completely free. Because let’s be honest, workplace stress is its own kind of emergency.  Mention this win when you ask for a training quote.

Book before 30 November 2025, hold your course before 30 June 2026.

DISCOUNTS FOR PUBLIC COURSE STUDENTS

$10 off CPR Refresher with code WINNER10

$15 off First Aid including CPR with code WINNER15

Book by 30 November, train by 30 June 2026.

It’s our way of saying thanks for being part of our award-winning story.

Fun Training? Yes, It’s Possible

Here’s a controversial take: training doesn’t have to be painful.

In fact, when training is engaging and even (dare we say it) fun, people actually learn better. They remember more and they feel more confident when an emergency actually happens.

Our trainers bring energy, humour, and real world experience to every session. They make CPR practice less awkward. They answer questions without making anyone feel silly. They keep the room engaged without resorting to trust falls or team building exercises that make everyone cringe.

One recent review summed it up: “So fun and practical, but also informative.”

That’s the sweet spot right there.

We Read the Room (And Then Rewrite the Session)

Here’s something that separates us from the “stick to the slides” providers.

We pivot. We adapt. We focus on what actually matters to your people.

Recently at a Brisbane primary school, we spent extra time on anaphylaxis during their workplace first aid training. Why? Because there was a high risk child in the school, and every single teacher and staff member needed to feel confident about what to do. So that’s exactly where we went deep.

That’s not rare for us. That’s normal.

Another example: Teaching our award-winning Street Smart Safety program to Year 10s at a Brisbane private school. The students wanted to talk in depth about addiction and gambling.  You know what? That’s what they wanted to learn. So that’s what we spent more time covering.

Our trainers aren’t just textbook qualified. They’re life qualified.

They’ve got real world experience. They can read the room. They know when to stick to the plan and when to throw it out the window because something else matters more right now.

Cookie-cutter training? Not here. We contextualise everything to your workplace, your people, your actual risks. That’s what makes our first aid training truly award winning.

Because what’s the point of ticking a compliance box if your team doesn’t feel equipped for the emergencies they might actually face?

40,000+ Students Later…

We’ve trained over 40,000 students. That’s a lot of people who now know how to save a life.

Every single one of those students has helped us get better. Their questions shaped our training. Their feedback pushed us to innovate, their success stories remind us why we do this.

The Ipswich Chamber of Commerce Award is incredible. But honestly? The real reward is knowing that someone, somewhere, will respond better in an emergency because they took our course.

Maybe they’ll stay calm during a cardiac arrest. Maybe they’ll remember to check for danger first. Maybe they’ll be the person who makes a difference when it counts.

That’s what makes training award winning.

More Than Just First Aid

Started as first aid specialists? Yes. Stopped there? Absolutely not.

We now offer 40+ courses and programs. First aid and CPR, obviously. But also:

• Accredited Mental Health and Wellbeing Programs
• Workplace Compliance Training
• Workplace First Aid Training
• Programs specifically designed for schools

Why? Because workplace safety isn’t just about knowing CPR. It’s about creating environments where people feel safe, supported, and equipped to handle whatever comes their way.

Physical safety. Mental wellbeing. Practical skills. All wrapped up in workplace training that doesn’t make you want to fake a dentist appointment to get out of it.

What’s Next?

This award has given us a moment to reflect. To celebrate. To high-five our trainers (who are genuinely the best in the business).

But mainly, it’s motivated us to keep doing what we do – just better.

More relevant scenarios. More flexible options. More support for businesses trying to do the right thing by their teams.

Because at the end of the day, awards are nice. But what really matters is whether your team feels confident and capable when it counts.

Want to Experience Award-Winning Training?

We’d love to show you what all the fuss is about.

Whether you need workplace first aid training for 5 people or 250, whether you’re a Brisbane school, an Ipswich construction company, or a corporate office we’ll make it easy, relevant, and dare we say it, enjoyable.

No boring stories. No stressful planning. Just great training that actually works.

Ready to Work With an Award Winning Team?

Call us: 07 3067 9070
Email: info@fasttrainingaustralia.com.au
Book online: www.fasttrainingaustralia.com.au

Secure your preferred dates before they fill up. Let’s keep your workplace safe – and make the training part actually enjoyable.

Because when we all started our businesses, “boring mandatory training” wasn’t exactly the dream. So let’s do it differently.

See you in the training room (where the stories are definitely not boring).

— The Award-Winning Team at F.A.S.T. Training Australia

P.S. If you attended the Chamber of Commerce Awards yes it was nerve racking walking up the stairs to the stage and lets not talk about the risk of dropping the huge glass award!!!

The post Award Winning First Aid Training: Our Ipswich Chamber Success appeared first on FAST Training Australia.

When we think of workplace productivity, most of us picture targets, time trackers, and task lists. But there’s another driver that doesn’t show up in most dashboards and it’s more powerful than you might think.

…Empathy

Not as a feel good side note, but as a strategic tool. One that influences how your people feel, function, and perform every single day.

In a workplace trained to understand mental health, communicate clearly, and handle conflict with care, teams don’t just survive they thrive.

We have all experienced those feel good tingles when someone says “thank you, I appreciate your effort today”  doesn’t take much, a simple statement of thanks goes a long way.  It’s not hard, so why don’t we do it more often?

Emotional ROI: What Happens When People Feel Safe

Every workplace interaction carries weight. Some energise your team, while others drain them. That invisible return on relationships and conversations? That’s what we call Emotional ROI.

It’s more than a concept it’s a measurable impact. When leaders and staff are trained to prioritise psychological safety, connected communication, and self-awareness, the returns show up in lower turnover, faster collaboration, and less downtime.  If someone shows appreciation in your work or even your effort does that not put more of a spring in your step?  Are you more likely to go the extra mile on a task because you know your efforts are appreciated?  of course you are!  Are you going to enjoy your work day, complain less and be more productive?  From my experience that is a big yes!

Google’s Project Aristotle found that psychological safety was the top factor in high performing teams.
A 2021 Catalyst study revealed that employees with empathetic leaders are 4x more engaged and 3x more innovative.

Again why is a simple ‘thank you, job well done’ not the norm, the studies prove it is well worth those few extra moments.

Don’t Just Hire for Empathy—Train It

Empathy reduces friction with things like miscommunication, quiet tension, and disengagement. But to make empathy operational, you need more than good intentions.

You need skills. Systems. Support.

At F.A.S.T. Training Australia, we offer short, nationally recognised courses and bespoke programs that give teams the tools to perform better, by focusing on the human side of the work.

Our programs cover:

• Mental health and wellbeing awareness to help staff recognise and respond to early signs of burnout or overwhelm

• Micro self-care strategies such as mindful resets and mental health check-ins that improve daily resilience

• Connected communication techniques that turn hard conversations into clear, respectful exchanges

• Conflict resolution training that prevents escalation and supports long-term team harmony

When people are equipped with these skills, they stop operating in survival mode and start performing with purpose.

Real Benefits for Real Business Outcomes

Lower Absenteeism
Teams trained in mental health awareness experience fewer stress related absences. One F.A.S.T. client reduced sick days by 18% after embedding wellbeing practices into their culture.

Faster Solutions
Psychologically safe teams don’t wait for permission they ask questions early, speak up sooner, and solve problems faster.

Stronger Recovery
When setbacks happen, resilient teams bounce back instead of burning out. Self-care tools and communication training help individuals recalibrate quickly.

Greater Loyalty 
Empathy builds trust and trust builds retention. Deloitte found that 77% of employees who feel cared for are less likely to leave. (is that not incentive enough to start shifting culture?!)

Small Shifts That Make a Big Impact on Empathy in the workplace

Building a culture of empathy doesn’t require an overhaul. Start with habits like:

1. Ask real questions
   Open meetings with prompts like:
   → “What’s been challenging this week?”
   → “Is there anything affecting your focus today?”→ “What are some wins we have had this week”? (we don’t always have to focus on the negative)

2. Listen with intention
   Don’t rush to respond. Let silence sit. Repeat back what you hear to show people they’ve truly been heard.

3. Acknowledge invisible workloads
   Recognise the emotional labour that keeps teams running, supporting others, managing conflict, or going the extra mile quietly.

4. Reward emotional intelligence
   Shine a spotlight on managers and peers who lead with empathy. What you celebrate becomes your culture.

Leaders Set the Emotional Tone and workplace culture

Empathy isn’t a weakness it’s a skill. The best leaders notice tension before it erupts. They lean in when something feels off. They model calm during chaos and openness during uncertainty. Building a culture of empathy takes times but it is doable.

Questions like:
→ “How can I make your week easier?”
→ “You seemed a little off, want to talk?”
…aren’t distractions. They’re trust accelerators.

Trust is what allows teams to move faster, without breaking under pressure.

One of my most trusted mentors says “what you run from you run in to”  a statement that hits home because I have tried the run from method and it doesn’t work!  Companies with their blinkers on and a ‘nothing to see here’ culture are going to ‘run in to’ there problem eventually and it will have significant if not catastrophic impact.

Empathy at Scale: From Individuals to Culture

Empathy doesn’t have to stay at the one on one level. With the right training, it becomes part of your whole system, reflected in your HR processes, leadership expectations, and team rhythms.

According to McKinsey, companies with high psychological safety outperform their peers by more than 20%. Why? Because people can speak up, take risks, and bring their full selves to work.  A staff member in their late 50s said to me “This is the first company I have worked for that has asked me to bring my personality to work”  At first I felt extremely proud of the culture I had built but then very quickly felt sad.  Late 50’s and only now feeling they can be themselves in their workplace.  To feel safe and supported in your workplace should not be a lot to ask.

The Shortcut to Sustainable Productivity

When tools, salaries, and systems are equal, it’s the emotional climate that makes the difference. A culture where people feel understood doesn’t just feel better it works better.

Empathy helps teams:

• Communicate with less tension

• Recover from stress faster

• Stay loyal longer

• Solve problems without drama

And that’s the kind of efficiency you can’t fake.  It might be part of your mission statement but unless you are ‘doing the do’ it just doesn’t count.

Ready to Build a Stronger, Safer, More Connected Team?

Explore our short courses in wellbeing, communication, and leadership at F.A.S.T. Training Australia.  We are more than happy to have a conversation with you and see where the gaps are and how we can tailor training specifically to suit you.
We’ll help you turn emotional intelligence into everyday action and create a workplace people want to be part of.

FAQs

1. How does mental health training improve productivity and build emotional intelligence?
It helps teams recognise stress early, manage pressure, and access support before burnout hits.

2. What are micro self-care strategies and why does that elevate workplace culture?
Small, actionable tools like deep breathing resets, 2-minute pauses, or physical grounding techniques that keep staff calm and focused.  Strategies that you can do on the fly.  If staff are able to regulate their nervous system and take better care of their own wellbeing stress levels reduce which means less conflict, less injuries and less downtime.

3. Can conflict resolution really be taught?
Absolutely. We teach step by step methods to deescalate, clarify, and resolve issues without emotional fallout.

4. How do I know if my team needs this?
Rising sick days, miscommunication, low morale, or high turnover are clear signals. Even high performing teams benefit from emotional skill building. Every business will benefit with more empathy in the workplace.

5. Is this training just for managers?
No everyone benefits. Empathy and communication skills are critical across all levels and roles.  If employees are able to communicate clearly there is less stress and less conflict which mean less time managers spend resolving spats.  Think about how much more productive your managers will be if they aren’t mediating basic communication. Empathy in the workplace assists with reducing conflict and boosting productivity.

Where to from here…..

Sit quietly with a cuppa and ask yourself some of the tough questions, take the blinkers off for a moment and evaluate your teams emotional intelligence and give us a call, we are here to help.

The post How Empathy in the Workplace Drives Performance appeared first on FAST Training Australia.

A humorous but honest dive into passive aggressive power plays and how to create a safer, healthier work culture.

When “Karen” Isn’t Just a Meme

We’ve all chuckled at the “Karen” memes, those exaggerated portrayals of entitled individuals demanding to “speak to the manager.” But when behavior like this shows up in the workplace whether it’s disguised with a smile or cloaked in sarcasm it becomes a serious problem. Workplace bullying is no joke. It can damage mental health, sabotage teamwork, and lead to long term consequences for individuals and businesses alike. If you’re wondering how to deal with workplace bullying, you’re not alone.

It’s time to unpack the real-life impact of bullying and how we can build safer, more respectful workplace cultures.

Not Every Eye Roll Is Bullying (But Some Definitely Are)

Workplace bullying involves repeated, unreasonable actions that create a risk to health and safety. These actions can range from subtle manipulation and passive aggressive remarks to outright aggression and abuse. It’s important to understand that bullying isn’t just about intent it’s about the impact it has on others, often creating environments where employees feel unsafe, unwelcome, or devalued.

That said, not every awkward email, offhand comment, or sigh at the printer qualifies as bullying. We all have bad days, and not every interpersonal hiccup is a red flag. The real issue begins when behaviour is persistent, targeted, and causes harm emotionally, mentally, or professionally. Knowing the difference helps teams avoid confusion, misuse of the term, and, most importantly, spot when someone really does need support.

Understanding how to deal with workplace bullying means learning to identify the patterns—not just the loud moments.

A 2021 survey conducted by the Australian Human Rights Commission revealed that nearly 1 in 3 Australian workers (30%) have experienced workplace bullying at some point in their careers. These figures remind us that bullying is not rare or isolated, it’s alarmingly common.

Common forms of workplace bullying include:

• Verbal abuse: Insults, sarcasm, or belittling comments.
• Social exclusion: Deliberately isolating someone from team activities or information.
• Undermining work: Sabotaging someone’s efforts or setting unrealistic deadlines.
• Misuse of power: Using authority to intimidate or control others.

The Impact on Businesses (Yep, It’s Costing You More Than Just Awkward Staff Meetings)

Workplace bullying doesn’t just bruise egos, it bruises the bottom line. Toxic behaviour spreads faster than office gossip, and the fallout isn’t pretty: think high turnover, low morale, endless sick days, and a team that would rather face a root canal than come to work on a Monday.

It also puts your business at risk of reputational damage and even legal drama. And let’s be honest recruiting new staff is expensive, especially when your best people are walking out the door because “Karen” won’t stop undermining them in meetings. Ignoring the problem doesn’t make it go away; it just gives it a corner office. Learn how to deal with workplace bullying, because when you protect your people, your performance follows.

According to Safe Work Australia, bullying claims cost Australian businesses an estimated $36 billion annually, once productivity losses, absenteeism, compensation claims, and turnover are factored in. Additionally, bullied workers are 70% more likely to leave their jobs within 12 months, which places added pressure on recruitment and training budgets.

Beyond the financial consequences, failing to act can damage workplace trust and credibility. Employees who witness bullying whether targeted themselves or not are less likely to speak up, feel safe, or perform at their best.

Spotting the Subtle Signs – (When Nice isn’t Nice)

Workplace bullying isn’t always loud or obvious. In fact, the most damaging behaviors are often those that hide behind politeness, professionalism, or humour. That’s why passive aggressive bullying can be so difficult to identify and even harder to report.

Covert bullying often includes:

• Backhanded Compliments: “You actually did a decent job today, good for you!”
• Exclusion from Meetings or Emails: Consistently being left out of important updates or team decisions.
• Non-verbal Undermining: Eye rolling, smirking, or visible annoyance in meetings.
• Withholding Resources or Support: Making tasks harder by not sharing information or tools.

Research conducted by Beyond Blue shows that 43% of employees who had been bullied didn’t report the incident due to fear of retaliation or lack of confidence in the reporting process. This highlights how important it is to not only recognise bullying, but to build a culture where employees feel safe and supported in speaking up.

Creating a Healthier Work Culture – (Because ‘No Jerks Allowed’ Should Be More Than Just a Vibe)

Solving workplace bullying takes more than a passive aggressive email or a laminated poster in the break room. If you want real change, you need to equip your team with real skills. That means ditching awkward silence and arming staff and management with practical tools for clear, respectful, and confident communication.

Connected Communication and Conflict Resolution Training helps teams navigate tension, handle feedback like pros, and deal with conflict before it turns toxic. It’s about shifting from reaction to prevention, teaching people how to speak up, listen actively, and resolve issues without turning every disagreement into a passive aggressive drama.

When people know how to communicate clearly, they don’t need to shout or shut down.

• Less tension.
• More teamwork.
• Better culture.

Now’s the time to train up, speak out, and set the tone. Because ignoring bad behaviour doesn’t make it go away it just gives it more room to grow.

Here’s how to start:

1. Establish Clear Policies: These should define bullying, outline unacceptable behaviours, and detail reporting processes and consequences.
2. Encourage Open Communication: Create psychologically safe environments where people can speak up without fear.
3. Provide Regular Training: Equip teams and leaders with the tools to identify, manage, and prevent bullying behaviours.
4. Lead by Example: Culture comes from the top. Managers and leaders must model positive, respectful behaviour.
5. Regularly Review Practices: Conduct workplace surveys and reviews to keep your finger on the pulse of your team’s experiences.

The Australian Workplace Barometer report found that organisations with strong leadership and clear communication are 50% less likely to experience bullying behaviours. This makes a compelling case for proactive education and culture development, rather than reactive HR intervention.

How F.A.S.T. Training Australia Can Help

(Because ‘Staff Training’ Shouldn’t Trigger a Collective Eye Roll)

Let’s face it organising staff training can feel like herding caffeinated cats. But that’s where we come in, at F.A.S.T. Training Australia, we take the stress out of planning and deliver sessions that your team will actually want to attend.

Our Workplace Mental Health training is practical, engaging, and designed to stick. We’re not just ticking boxes we’re building real world skills to help teams recognise early signs of stress, deal with conflict like maturely and create workplaces where people feel safe and supported (and maybe even enjoy coming in on a Monday).

Whether you’re a small crew or a larger organisation, we tailor everything to suit your people, your needs, and your budget. Less yawning. More “a-ha!” moments. Real strategies your team can use the very next day.

Because changing culture starts with learning—and we make learning easy.

Here’s how we can help:

• Workplace Mental Health Courses: These practical, engaging courses are delivered by professionals who understand the realities of Australian workplaces.
• Onsite and Online Options: Flexibility for busy teams and varied schedules.
• Free Resources: Visit our Mental Health Resources Hub to download posters, tip sheets, and tools to support workplace wellbeing.

Explore the full list of available programs at F.A.S.T. Workplace Mental Health Courses

Moving Beyond the Meme

The “Karen” meme may make us laugh, but workplace bullying is no joke. It destroys confidence, drains productivity, and undermines the very culture businesses work so hard to build. Whether it’s a sarcastic remark that cuts a little too deep, or systemic exclusion that leaves employees feeling invisible, bullying overt or covert must be addressed head-on.

Fortunately, with awareness, education, and a commitment to healthy culture, it can be prevented. Businesses that invest in respectful workplace training, promote psychological safety, and lead with empathy will always have the upper hand, not just in staff satisfaction, but in performance and retention too.

Learning how to deal with workplace bullying—and taking it seriously—can transform not only your culture but your outcomes. Let’s move beyond memes and toward meaningful change.

Helpful Links:

• Explore Our Workplace Mental Health Courses
• Download Free Mental Health Resources
• SafeWork Australia Code of Practice 

Contact us for tailored onsite training packages about bullying prevention strategies for your team

The post Banter or Bullying? Know the Difference appeared first on FAST Training Australia.

It’s more than just an HR problem; workplace bullying is a critical issue that can significantly impact a company’s bottom line. This blog will explore the detrimental effects of workplace bullying on business performance and highlight the importance of addressing this issue head-on.

What does Workplace Bullying look like? (And what it’s not)

It may include (this is not exhaustive):

• intimidation, coercion, threats, humiliation, shouting, sarcasm, victimisation, terrorising, singling-out, malicious pranks, physical abuse, verbal abuse, emotional abuse, belittling, bad faith, harassment, conspiracy to harm, ganging-up, isolation, freezing-out, ostracism, innuendo, rumour-mongering, disrespect, mobbing, mocking, victim-blaming and discrimination.

That’s some list!

When is it not Workplace Bullying?

Not every situation will be related to Workplace Bullying. If reasonable management action is taken then it is not considered bullying. I emphasise the word ‘reasonable’ here. Some examples of reasonable management action includes: (again this is not exhaustive)

• Hosting performance management conversations. These should be respectful, supportive and constructive.
• Implementation of organisational changes or restructures (which may involve redundancy)
• Successful applicants are selected through a merit based recruitment process.
• Fair and reasonable allocation of working hours and rostering system.
• Work expectations meet the job description

For a more detailed description check out our blog – 8 Signs of a Healthy Workplace

Beyond Blue Workplace Bullying Statistics

The Cost of Ignoring Workplace Bullying

When businesses ignore the hidden costs of workplace bullying, the repercussions can be severe and multifaceted. Here are eight key reasons why managing workplace bullying is essential for the health and success of any organization:

1. Increased Employee Turnover: Bullied employees are more likely to leave their jobs, leading to higher turnover rates. Recruiting and training new employees is costly and time-consuming.
2. Reduced Productivity: Employees who experience or witness bullying are often less productive due to stress, anxiety, and distraction.
3. Higher Absenteeism: Bullying can lead to increased sick leave as employees attempt to avoid the hostile environment, further disrupting business operations.
4. Legal Costs: Companies may face lawsuits and legal fees associated with claims of workplace harassment or bullying.
5. Damage to Reputation: A company known for tolerating bullying can suffer significant damage to its brand and reputation, making it harder to attract top talent.
6. Lower Employee Morale: Bullying creates a toxic work environment, leading to decreased morale and engagement among employees.
7. Increased Health Care Costs: Stress-related illnesses from bullying can lead to higher health care costs for the company.
8. Loss of Innovation: A culture of fear and intimidation stifles creativity and innovation, crucial components for business growth and competitiveness.

The cost of workplace bullying

Characteristics of a Healthy Workplace Culture

Creating a healthy workplace culture is pivotal in preventing bullying and fostering a positive work environment. There are numerous benefits of prevention including the hidden costs of workplace bullying.

8 characteristics of a healthy workplace culture:

1. Open Communication: Encouraging open, honest dialogue between all levels of staff.
2. Mutual Respect: Promoting respect for all employees, regardless of their position.
3. Supportive Leadership: Leaders who provide support and mentorship.
4. Recognition and Reward: Regularly acknowledging and rewarding employee achievements.
5. Inclusive Environment: Celebrating diversity and fostering an inclusive atmosphere.
6. Clear Policies: Having clear, well-communicated policies on acceptable behaviour.
7. Conflict Resolution: Effective systems for resolving conflicts quickly and fairly.
8. Work-Life Balance: Supporting a healthy balance between work and personal life.

A happy workplace is a productive workplace

Benefits of Mental Health Awareness and Communication Training

Investing in mental health awareness and communication training can bring numerous benefits to both the business and its culture. Here are eight key advantages:

1. Improved Employee Well-being: Better mental health leads to happier, healthier employees.
2. Enhanced Productivity: Employees with good mental health are more productive and efficient.
3. Reduced Absenteeism: Awareness and support for mental health can reduce absenteeism.
4. Lower Turnover: Employees are more likely to stay with a company that values their mental health.
5. Better Team Collaboration: Effective communication training enhances team collaboration and cohesion.
6. Stronger Employee Engagement: Employees who feel supported are more engaged and committed to their work.
7. Positive Work Environment: A focus on mental health fosters a positive, supportive work environment.
8. Enhanced Company Reputation: Companies that prioritize mental health and communication are seen as desirable places to work.

Conclusion

Addressing workplace bullying is not just a moral imperative but a strategic business decision. By fostering a healthy workplace culture and investing in mental health awareness and communication training, businesses can protect their bottom line while creating a thriving, positive work environment. Don’t let workplace bullying go unchecked—take action now to safeguard your employees and your business and avoid getting caught out by the hidden costs of workplace bullying.

Safe Work Act – Guide for preventing Bullying

The delivery of the content was relaxed and very relevant to our workplace. I found value in the 4 step communication, this is something that will help me not only at work but at home.
The conflict resolution strategies were very helpful as this is something as a teacher we need to manage every day.
Nicole – St Edmunds College

Relevant Blogs:

Burnout – Why it is on the rise

How Mentally Healthy is your Workplace?

Workplace Bullying – 8 Signs of a Healthy Workplace

Contact us about Workplace Training Solutions:

Email: info@fasttrainingaustralia.com.au

Phmailto:info@fasttrainingaustralia.com.auone: 07 3067 9070

The post Workplace Bullying – The Hidden Costs appeared first on FAST Training Australia.

We understand that meeting compliance is important and non-negotiable in the landscape of business to maintain your operations. However, workplace compliance isn’t just about ticking boxes; it’s important to understand that it is about building a brighter, safer future for your organisation and for your workers.

First Aid Compliance is much more than ‘ticking a box’

We know that your time is precious and that it is important to accelerate workplace compliance, but not lose the value of dedicated learning time for your workers to build the necessary skills to manage in an emergency and to foster a culture of safety, efficiency, plus trust within your organisation. This is where accelerating compliance comes into play, offering a myriad of benefits that extend beyond mere regulatory obligations.

If you are short on time, look for ways to speed up your compliance

Understanding Compliance in the Modern Context

Compliance encompasses a broad spectrum of requirements, ranging from health and safety protocols to industry-specific regulations. In today’s business environment, staying up to date in these standards is paramount (and let’s be honest, not always easy!) Failure to comply not only exposes your business to legal risks and financial penalties but can also tarnish your reputation and erode customer trust.

The Case for Accelerating Compliance

The ability to expedite compliance processes can be a game-changer for businesses.

Here’s why:

1. Competitive Edge

Accelerating compliance gives your business a competitive edge by enabling you to respond swiftly to evolving regulatory landscapes and industry trends.

In today’s world, we need to work smarter. Accelerating Compliance makes good business sense.

2. Risk Mitigation

Compliance delays can leave your business vulnerable to various risks, including legal liabilities, workplace accidents, and reputational damage.

The focus should be on eliminating or minimising risk

By expediting compliance procedures, you minimise these risks, creating a safer and more secure environment for your employees and stakeholders.

3. Operational Efficiency

Streamlining compliance processes enhances operational efficiency, freeing up valuable time and resources that can be allocated to core business activities. With faster compliance turnaround times, you can optimise productivity, reduce overhead costs, and drive bottom-line results.

Free up your time by getting smarter with your approach to compliance

4. Enhanced Employee Morale and Engagement

Investing in compliance demonstrates your commitment to employee well-being and professional development. This is where you see the greatest benefits.

Its an all-encompassing approach to also include well-being programs

By offering comprehensive first aid training and mental health programs, you empower your workforce with the knowledge and skills they need to thrive in both professional AND personal capacities. This not only boosts employee morale but also fosters a culture of care and support within your organisation.

The Role of Customised Workplace Training Programs

One of the most effective strategies for accelerating compliance is through customised workplace training programs tailored to meet the unique needs of your organisation.

Here’s how:

1. Flexibility and Adaptability

Custom-designed training programs offer flexibility and adaptability, allowing you to address specific compliance requirements and operational challenges facing your business. We can offer blended learning approaches, so you can choose the delivery methods that best suit your organisational context and learning objectives.

2. Targeted Solutions

By partnering with a trusted provider of first aid and mental health programs, you gain access to expertise and insights tailored to your industry and regulatory environment. There have been significant changes in WHS laws regarding psychosocial risks.

This enables you to implement targeted solutions that address compliance gaps and mitigate potential risks more effectively.

3. Continuous Improvement

Accelerating compliance is not a one-time endeavour. We have clients who we see year on year, as they make an ongoing commitment to excellence. It is exciting to see their growth and their teams thrive.

We feel privileged to have the same clients return year on year and see first hand the personal growth

Through continuous monitoring, evaluation, and feedback, you can refine your training programs, adapt to emerging challenges, and stay proactive in your compliance efforts.

How F.A.S.T. First Aid can help you with your Workplace Compliance

We can work with you to understand what your needs and goals are.

We can also help you with strategies to accelerate compliance – as a catalyst for sustainable growth and success.

Contact us today to learn more about our comprehensive range of workplace training programs and courses including first aid training and mental health programs. Discover how we can help your business thrive, boost your workplace morale making meeting compliance easy.

Learn More about Workplace Training

The post Workplace Compliance: Accelerate Your Business’s Success appeared first on FAST Training Australia.

Have you noticed? Ambulance ramping is at crisis point and the dire consequences are back in the media. We have seen the system continue to perform poorly to be able to support our community. Recently a single mother from Qld, passing away after waiting for an ambulance for over 1.5 hours, that never came. We continue to see media coverage reporting that Ambulance ramping is worst in South Australia, with Queensland following very close behind. All states are experiencing an all-time high ambulance ramping crisis.

According to the AMA Ambulance Ramping 2023 report:

Australia is experiencing unforeseen levels of ramping, with reports of people needing to be driven to the emergency department as there are no available ambulances, and people dying waiting for an ambulance.

I would like to take a moment here to praise our paramedics. This is not a fault of our workers, it is the system. We’ve heard desperate stories in the media, that paramedics are so personally concerned about the system, that some have used their own vehicles to transport patients to hospital. That certainly is dire, and clearly shows the dedication and passion of these amazing people.

This is all shocking, however is the current reality.

You might be wondering, how does that affect you? How does it affect your business?

The cold hard truth is this has ENORMOUS impact to you and your business!

You are thinking, how so?

In the past, if a critical incident occurred at your workplace, you could call ‘000’ and reliably know that help was not far away.

In November 2023 – is that the case? Can you count on that?

Sadly – what we are hearing is a resounding no! There is little confidence that your ‘000’ call might even be answered!

Ambulance ramping crisis

Workplace safety needs to be a priority even more so now, with the stress on our emergency services. A few workplace statistics to put things into perspective for you.

• 25,000 out of hospital Cardiac Arrests happen every year in Australia, chance of survival is 12% of less if there is a delay in providing life saving measures such as CPR. (Medical Journal Australia)
• 560,000 Workplace injuries occur every year and 52% result in workers compensation claims (Australian Institute of Health and Welfare)
• Code 1 (life threatening) calls can be waiting 1 -2 hours for an ambulance to arrive in Brisbane (ABC)
• A casualty requiring CPR will be brain dead within 4-6 minutes if CPR is not performed.
• A casualty with an arterial bleed will bleed out in 3-4 minutes.
• A casualty experiencing an anaphylaxis emergency needs immediate first aid response.
• Choking and drowning are both silent first aid emergencies and first aid must be administered immediately. There is no time to wait for the ‘first aid person’ on duty to arrive.

A greater focus is required on workplace safety

Where does that put you, in terms of risk? Do you have enough First Aid trained staff?

This is what we do know:-

Our hospital systems are in crisis – Why?

Here is a snippet of what has happened in the past – Is it continuing?

According to News.com.au – “Police attending calls of people threatening suicide has jumped 58 percent in six years” and “almost 1000 calls per week from people threatening suicide”. When Ambulance services are overwhelmed, Police services are stepping up where they can help.

Combine both the physical and mental health impacts to our community during and post pandemic and this is causing enormous strain on our medical services and contributing to the ramping issues we are witnessing.

AMA report (November 2023)

Australia’s health system is continuing to fail patients suffering from poor mental health, with more patients needing acute care and facing long waits in emergency departments.

The ramping crisis is continuing as the hospitals simply do not have the in-patient capacity for the current needs of the community.

Until there is national overhaul to the system, we need to work together to find ways to manage through this crisis.

Here’s some ideas to manage through the Ambulance ramping crisis:

• What can buy you time until emergency services arrive? – A Defibrillator. Is a must have lifesaving piece of equipment in your workplace – just more important than ever. Do you have one or nearby access to one?
• The mental health impacts are present and evidently rising – are you doing enough to support your team? Are you paving a way to build resilience within your teams? Boosting communication strategies?
• Has a hybrid model of working from home impacted your workplace to ensure there still is a suitable number of First Aid Officers to be physically available on site in the event of an emergency?
• Are you acutely aware of the early signs of burnout in your team and have the strategies in place to support?

Let us help you:

• We can review your First Aid equipment and supplies and make reasonable suggestions to help get your gear up to code.
• We can review your trained staff ratio’s and ensure that you are meeting legislated workplace health and safety regulations.
• We provide streamlined training to ensure your workers are best prepared to manage an emergency. Training is relevant and fun with minimal downtime.
• Our 30, 60 and 90 minute Mental Health and Well-being Programs will provide your staff the support they need to adapt and cope with change.

Our mission is to support you to create a safe workplace, provide fun and relevant training with minimal downtime and stress.

We are hear to help, give us a call 07 3067 9070

Check out the link to our FREE Resources here

Courses that may interest you:

Workplace First Aid and CPR Training

The post Ambulance Ramping: The Impact on YOUR business appeared first on FAST Training Australia.

Education and learning new skills are incredibly important. We only need to ask our educators that!

As parents and carers, we send our children off to day care, kindy, prep, primary or high school to learn skills that will hold them in good stead for a lifetime. We trust that our educators have the skills, confidence and professionalism to support our children to navigate the curriculum. First aid compliance in schools is highly important.

What about the first aid compliance requirements to be prepared in schools?

• Who educates the educators?
• How do they stay current with their skills?
• What do they need to know?

Who educates the educators? Teachers are often in the position as first responders.

Do you recall the tragic incident in 2017? – whereby a young 5-year-old student with special needs (who often mouthed foods and objects) choked on a nectarine stone and died whilst at school. An inquest was held in 2022, to prompt questions about the requirements for first aid compliance in schools and whether the teachers were able to effectively respond.

“A staggering 94% of Australians are unsure of their ability to help in an emergency”

Every workplace in Australia, including the education sector are required to:

Let’s explore this in more detail to review the requirements for first aid compliance in schools and education settings and what that exactly means for educators.

• Provide First Aid equipment
• Ensure each worker at the workplace has access to the equipment
• Provide access to facilities for administering first aid
• Provide an adequate number of workers that are trained to administer first aid, or workers to have access to an adequate number of other people who have been trained to administer first aid.

(Source: WHSQ, First Aid in the Workplace Code of Practice 2021)

Access to equipment:

Think first about the vast variety of situations in an education setting where equipment may need to be on hand, to respond effectively. (this list is not exhaustive!)

• Swimming carnivals
• Classrooms such as Industrial Skills, Science Labs, Hospitality
• Playgrounds
• Camps/Excursions
• Sporting carnivals
• Sports Days/Inter School Sports
• Special Needs Classrooms
• School Pick Up/Drop off

What does the Code of Practice say?

The Code of Practice also requires workplaces to determine ‘an adequate number of workers’ that are trained to administer first aid.

The following ratio’s are recommended:

• Low Risk Workplaces – one first aider for every 50 workers
• High Risk Workplaces – one first aider for every 25 workers.
• Remote High-Risk Workplaces – one first aider for every 10 workers

Let’s crunch some numbers (these figures taken from the 2019 Annual Report for Ipswich State High School, Qld)

• 1763 students
• 131 teachers
• 76 non-teaching staff

Perhaps you are thinking 207 teachers and non-teaching staff (workers) in this example. If the school/education setting was ‘low risk’ – that equates to approx. 4 First Aid Officers required.

What do you think?

Let’s go back to the Code of Practice to delve further.

“When considering the size of your workforce, you should include contractors, subcontractors and volunteers you engage. This may mean the size of your workforce may vary over time. For the purposes of deciding who requires access to first aid, you should consider the maximum number of workers you may engage at one time. Generally, a larger workforce requires more first aid resources”

We can see that we also need to include other ‘workers’ into our consideration of factoring first aid requirements.

Is there more to include? … You should also consider:

• the particular needs of workers who have a disability or a known health concern for example asthma or allergies, and
• others at your workplace who are not your workers, for example:

(Source: WHSQ, First Aid in the Workplace Code of Practice 2021)

Let’s go back to our original numbers.

The figure we need to realistically consider in establishing the appropriate numbers of first aid officers is:

1970 (as you need to factor the number of people which includes students too, in the ‘work’ area).

This is the number of people we include in your First Aid Risk Assessment. We now move to the next stage which is an understanding of the risks within your school/educational setting:

Does your school/educational setting have:

• Children or teachers diagnosed with anaphylaxis?
• Children or teachers diagnosed with asthma?
• Children identified with special needs and/or on regular medication?
• Students who play contact sport?
• Teachers that are managing high risk behaviours?

Now think of the environment:

• Does the setting have an on-site pool?
• Located on a main road?
• Multi storey building with difficulty accessing site/lots of stairs?
• Provide cooking/hospitality classes, industrial skills classes, science labs?
• Is it in a remote regional/rural setting?
• What is the distance to medical help, distance to a hospital?
• What is the expected response times for arrival of emergency services?

Remember to add:

• What kind of incidents have happened in the last 12 months?

“Injuries are the leading cause of death in Australian children, accounting for nearly half of all deaths” – Australian Bureau of Statistics

Essentially you are determining a first aid risk assessment to ascertain:

• What First Aid equipment you need (including epi-pens, Ventolin, spacers, AED’s)
• How many First Aid Officers you require to be able to effectively respond.
• Where you require First Aid Equipment and facilities (portable, fixed, available in vehicles etc)

Once you have conducted a First Aid Risk Assessment to include all of the above, then the compliance for your schools will be better understood.

There may be overarching requirements specific to your school/educational setting documented further in school or centre policies and these should be referred to for guidance and included in your Risk Assessment.

Often education settings have very specific requirements for both the training and equipment requirements for effective response of anaphylaxis and asthma.

“Unintentional injuries account for about 88% of all injury related deaths in children and about 97% of all injury related hospitalisations”

Australian Institute of Health and Welfare:

There is very specific compliance requirements for Child Care Centres and Child Care settings. Check compliance requirements for Child Care Centres/Child Care Settings. Refer to the national regulations at the Australian Children’s Education and Care Quality Authority (ACECQA) for more information.

At F.A.S.T. Training Australia, school based training is one of our specialties.

• Do you find it a bit confusing? (it can be!!)
• Do you require support?
• Do you need help with undertaking or completing your First Aid risk assessment?

Sarah Shaw, owner of F.A.S.T. First Aid Training and Workplace Training understands the importance of accurately ascertaining first aid officer ratio’s and ensuring adequate equipment is available in the event of an emergency. Sarah offers complimentary consultations to all businesses, to support them in making the best decision for their environment.

Sarah would be happy to meet with you and discuss your needs and/or potential first aid equipment needs.

Reach out today to book your complimentary consultation. We look forward to meeting with you.

The post First Aid Compliance in Schools and Educational Settings appeared first on FAST Training Australia.

Why is there all this talk on LinkedIn and other platforms about the impending changes to the WHS regulations for managing the risk of psychosocial hazards?

What is all the chatter around Psychosocial Risk?

Hasn’t there always been an obligation placed on businesses and organisations to manage both health and safety risk anyway?

Why is there a need for change?

The WHS regulations have changed to provide greater clarity for businesses to manage psychosocial risks

It is simple really.

This shouldn’t be a new concept for any business; however businesses just haven’t been able to necessarily approach psychological health and safety with effective ways to prevent or reduce psychosocial risk in the workplace. It turns out this has been quite difficult to achieve and the guidance not necessarily simple to follow.

If you reflect over the past decade, we can see by looking at the stats released from Workcover Qld that physical injuries are trending down, however psychological issues are trending up. Reports such as the Marie Boland review, helped shine a spotlight on the gaps for effective management and implementation of measures.

With this change in trend, are businesses effectively managing these risks?

The changes in regulation isn’t meant to make life more difficult for businesses, instead it is to step out the ways in which businesses can make a proactive and positive step to improving the psychological health of their workers.

Healthy, happy workers:-

• are productive workers.
• have improved relationships with family members and friends.
• have less absenteeism.
• are less likely to leave the business

Helping workers to maintain good psychological health makes good business sense and there a lot of benefits for both worker and the business!

One in five Australians (21%) have taken time off work in the past 12 months because they felt stressed, anxious, depressed or mentally unhealthy –
-Beyond Blue

The change in regulation shall put the spotlight on psychological safety

The proposed change, shifts information on how to prevent harm to psychological health from being:-

• guidance (you should do it this way),
• to Regulation…..you MUST do it this way.

In Qld, a Code of Practice is being implemented on the 1st April, 2023. This will act as the go-to guide to explain how a business can meet its WHS obligations.

I wouldn’t let the word ‘MUST’ distract businesses from the essential goal of why the regulation is changing. The important part of the messaging is that this is designed to assist and is a time to embrace the help!

Let’s talk about psychosocial hazards. They are anything at work that may cause psychological harm.

These hazards can come from or relate to:-

• the way work is designed and managed,
• the working environment
• plant at a workplace
• workplace behaviours or interactions (e.g. bullying, harassment, discrimination, aggression and violence)

Psychosocial hazards may exist in your workplace and be unavoidable. (e.g. working in a health care settings whereby you encounter violent, aggressive or abusive patients).

What you need to know is what are the things you should reasonably know about the risks, what can you do to reduce the risk? Or preferably eliminate the risk altogether?

A psychosocial risk is a risk to the health or safety of a worker or other person from a psychosocial hazard.

If these risks are not well managed, it would be reasonable to think that a worker may experience a psychological injury impacting workplace safety.

Let’s discuss hazards here, so you can see what I am referring to.

Bullying (Workplace Behaviours)

I had a friend who worked in an office environment, whereby a team leader would poke fun at my friend about her spiritual beliefs. The co-worker often referred to her as a ‘witch’ amongst peers. My friend felt uncomfortable with this kind of banter, and did address this directly with her work colleague, however this continued relentlessly, and other work colleagues began to join in on the ‘sledging’ and in their minds, it simply became an office joke, which continued and co-workers regularly taunted her as being a ‘witch’ and ‘riding on her broom’.

Understandably it all became too much for my friend, who left the company informing the CEO of the ‘bullying’ culture that existed within the company.

How Mentally Healthy is your workplace really?

Clearly it was not a mentally healthy workplace and bullying behaviours went on unchecked. In this instance, my friend took matters into her own hands, leaving the company as recognised, remaining in this toxic culture, would not be good for her mental health.

It was repeated, unreasonable behaviour and was a humiliating experience for her.

While we often think about bullying as an individual or interpersonal issue, research commissioned by Beyond Blue shows that broader environmental factors – such as poor organisational culture and a lack of leadership – are in fact the main drivers.

Magee, C., et al. (2014) Workplace Bullying in Australia

Low Job demands (Work Design)

Let’s say that you have a business that has work such as a production line in a food manufacturing company. The role of your worker may be to provide placement of a food item on the production assembly line. The design of that role may have impact to both physical and mental health, so you need to look at the risks and review the work design.

How would you change it?

Measures may include, rotation of tasks, cross training in other areas of production, anti-fatigue mats provided, opportunity for workers to partake in other roles such as a Health and Safety rep, First Aid Officer, allowing suitable break/rest periods, allowing workers to chat whilst working on the production line etc.

These are some of the ‘measures’ to reduce both physical and psychosocial risks. In this instance, the measures help to reduce the risk, however, does not eliminate the risks altogether.

It isn’t overly hard to determine the risks, simply conduct a risk assessment and work out ways that you can better manage. Ask your workers! They often have the best solutions. There are wonderful risk assessment tools available with Worksafe Qld and People at Work.

Would you say that your work environment is a psychologically safe one?

Can workers speak out safely?

What is the workplace culture like at your workplace?

High Job Demand (Work Design)

Another example of a psychosocial hazard, which may impact on a person’s psychological health is high job demand. I worked in the finance industry when I was younger and the company was about to embark on significant transformational change. It was enormous impact to both clients and workers with several branches closing its doors. Two young women led the transformation project.

Frequently they worked very long days, some days finishing work at 1am, only to be back in the office by 7 or 8am the next day. The team on the project were also expected to work long days. I was in the latter stages of my first pregnancy and working until 9pm or 10pm on some occasions.

The issue with this was not the fact that it may be a one-off requirement for the job or demands of the project. There will always be moments whereby there are extra requirements or work demands. Especially in today’s modern workplace. It is about sustaining this over a long period of time and my concern was, that although the two young leaders achieved great success for the business, it presented significant risk for them personally and also set a precedence.

Imagine what this means for the next person who enters a similar role, to achieve the same tasks, within the defines of an 8-hour day? It is nigh impossible.

It is important for businesses to understand both the physical and psychosocial risks that impact workers

Did the business know that this was occurring? Yes it did. Were the risks for both physical and psychosocial risk identified? No it wasn’t – there did not appear to be measures in place to manage fatigue, burnout, stress, working in isolation (e.g. 1am finish times and working alone in an office).

What kind of physical affect did this also have on them?

The daily long hours of work became an expectation to meet the project timelines for an unreasonable period of time. The psychosocial hazards were evident, yet the risks were not well managed.

The focus should be on preventing harm

The changes in the regulation essentially means that ‘officers’ of a business (PCBU), are not able to turn a blind eye to what is happening within a business. We see evidence that psychological injury claims are on the rise, so the focus should be on:-

• Preventing harm
• Intervening early
• Supporting recovery
• Promoting health

The key message here is to get started.

Australian workers suffered a higher level of work burnout than other countries surveyed. (sourced from the latest Microsoft Work Trend Index). The trend index report, published on Sept. 22, showed that 62% of Australian workers reported being burned out at work, compared to the global average of 48% of employees.

It’s time to make change. There are a number of great tools available to support you. Businesses shall be required to undertake a risk assessment approach. Begin with a free and validated Australian Psychosocial Risk Assessment Survey.

The effects of burnout are real

Businesses receive an average return on investment of $2.30 for every $1 they invest in effective workplace mental health strategies, making investing in mental health a win-win situation for employers and employees – Beyond Blue

At F.A.S.T.  we believe communication with your team is vital and we are here to help you through these changes. Reach out today to explore the range of Mental Health and Well-being programs we have on offer and book a course today.

The post Psychosocial Hazards and Risks – What is changing? appeared first on FAST Training Australia.